Variable Transportation for Students in a Joint Custody Arrangement and Having Two Homes


Joint Custody and Transportation to Two Homes – Renewals

Parents are asked to provide their renewal form for existing variable transportation arrangements (Joint Custody) for October-June.  Only one parent needs to complete the renewal form, providing there are no changes to the existing schedule, including access days and stop locations.


NEW Joint Custody Transportation Forms, and any joint custody transportation changes, will only be accepted AFTER September 15, and then, only if the request can be safely accommodated and there is room on the required vehicle.


The COVID-19 shut down has led to unprecedented impacts in OSTA’s planning and service delivery model.  Due to limited access to technology and other tools that ensure student privacy and safety, OSTA has had to temporarily change some of our procedures.  In addition, OSTA is waiting on confirmation of potential physical distancing requirements on buses that would drastically change the routing landscape and impact scheduling.  Furthermore, school schedules are currently unknown, which adds another level of complexity to route planning.

OSTA is committed to returning to normal service delivery as soon as safely feasible.  In the meantime, we are maintaining existing programs to the degree we are able to, in order to provide as much service as possible under the circumstances.

We appreciate your patience and understanding during these trying times.

The Ottawa Student Transportation Authority (OSTA) has a NEW policy and procedure to deliver transportation services to students in a joint custody arrangement and having two homes. Both homes must be within the attendance boundary and eligible for transportation. A formal application process requires that both parents and/or guardians sign the application and provide a schedule. Weekly or bi-weekly access schedules may be limited to ensure student safety. Other safety and operational risks will be assessed prior to approval or denial of each application.

Frequently Asked Questions

Q. What is Variable Transportation?

A. OSTA provides transportation services to eligible students based on the address used at the school for registration purposes. The schedule must be consistent 5 days per week. Variable Transportation is when OSTA provides transportation services to students who have a joint custody/access arrangement and whose two homes meet all eligibility requirements. Custody/access arrangements sometimes vary in different families and different transportation schedules may be required. However, the schedule must be consistent on a weekly or bi-weekly basis.

Q. Why is the OSTA creating a new policy to transport students to two homes?

As the result of a Human Rights Tribunal outcome, it has been determined that students who live in a joint custody/access arrangement with their parents or guardians should receive transportation to both of their homes. Currently, the OSTA does transport students to two homes based on a schedule that is consistent 5 days a week on a “per case” basis. A clear policy and procedure is needed to facilitate access to these transportation services for students with two homes and to ensure the safety of the student during transportation.

Q. How was this policy created?

OSTA reviewed existing policies and procedures available at other consortia in Ontario as well as the outcomes from the Human Rights Tribunal. A meeting with the Executive Director of the Fair Parenting Group also provided some insight as to the challenges faced by families with different custody/access arrangements.
OSTA staff brought the framework of the policy and procedure to the Variable Transportation Working Group, which was an internal staff committee from OCDSB/OCSB created to discuss operational impacts, safety issues and communication with stakeholders. OSTA is now seeking feedback from its other stakeholders.

Q. Why do both parents/guardians need to sign the application form?

As OSTA will be transporting their child(ren) to different addresses on different days of the week, it is important that both parents/guardians understand and agree to the schedule and to the locations. Both parents/guardians don’t need to sign the same form. However, if they choose to submit different application forms, the content must still be identical. Any discrepancies will result in the application being sent back to the applicants for clarification.

Q. What happens if one parent/guardian lives outside the school attendance boundary?

The addresses to which OSTA will transport the student, whether a home address or childcare, MUST be within the attendance boundary for the student’s school and MUST be eligible for transportation based on OSTA’s Transportation Eligibility Policy T18.

Q. Safety seems to be a major factor in OSTA’s assessment of whether or not variable transportation will be approved. What type of risks could my child(ren) face?

Any time a student travels to and from school, there is the risk they will get on the wrong the bus, get off at the wrong stop, miss their bus, a parent might forget to meet their kindergarten student and so on. This happens every day with students who have only one home. An alternating schedule which may occur on different vehicles located at different areas on the school grounds and stopping at different locations is more challenging for a child to manage on his/her own. It is very important that parents/guardians have a good grasp of their child’s ability to understand the schedule and to self-advocate when transportation does not go as planned.

Q: How do I renew my child(ren)’s variable transportation?

A temporary renewal form for existing variable transportation arrangements (Joint Custody) is now available online.  Only one parent needs to complete the renewal form, providing there are no changes to the existing schedule, including access days and stop locations. Renewal Joint Custody Forms must be submitted NO LATER THAN June 30th. Please complete the online form here: Joint Custody Renewal Form

Q: Where do I find out information about Professional Development (PD or PA) Days for my student?
In some cases, custody and access schedules may be affected by PD/PA Days, as well as holidays. PD Days should be taken into consideration when planning your transportation schedule. There are multiple school calendars depending on which school board your child attends, and their grade level. Please visit OCDSB School Year Calendars for the Ottawa-Carleton District School Board or OCSB School Year Calendars for the Ottawa Catholic School Board.


Applying for Variable Transportation

Step One

Download form TRA-T22A for 2020-2021

View sample

Step Two

Complete the TRA-T22B form to schedule your variable transportation service request in a school calendar format.
Download form TRA-T22B for OCSB and OCDSB 2020-2021

View a sample

Step Three

Both parents/guardians must sign the form. Submit the form to your school’s zone email account, or fax it to OSTA at 613-224-8840. Find out which school zone your child is in.


For more information, see Policies and Procedures > Transportation Services > T22: Transportation for Students in a Joint Custody Arrangement and Having Two Homes