FAQ for 2020-2021 Return to School

During these unprecedented times, Consortia across the province are working with their Member School Boards, their local Public Health Unit, their Operators and the Ministry of Education to mitigate health risks associated with COVID-19 on transportation vehicles.  OSTA’s priority is creating an environment where students can feel safe and limit the transmission of the virus to the extent possible.

More information for transportation during COVID-19 for the 2021/22 school year will be coming soon…

Do you want to request a change to a bus stop location?

All requests for changes to bus stop locations must be made in writing to OSTA. Requests for stop changes can not be made over the phone. Requests for changes to stop locations will not be considered until after October 1. Please be aware that school bus drivers are not authorized to make route/stop adjustments. To ensure that your request is directed to the correct person for action, please ensure that your request is sent to the zone in which your child’s school is located.



Do you have a concern about a school bus driver?

Your feedback is very important to the bus companies which transport your child. They strive to ensure that drivers take every precaution possible for the safety of your child. Should you have a concern regarding a particular school bus driver, please have your bus route number handy, and contact the transportation operator (company) directly.



Please contact the office administrator at your child’s school should you wish to report a change to your child’s address or caregiver information. The school will update their student records and this change will automatically be sent to OSTA to apply transportation service changes, if applicable. Any change to your child’s transportation becomes effective on the fourth working day after the change has been entered by the school.

Contact the OCSB (Catholic) +
Contact the OCDSB (Public) +