Contact Us

In order to serve you best, we have outlined the various procedures for communicating your transportation needs to the right location. Please carefully review the options below in order to direct your inquiry to the right place.

If you require changes or have an inquiry about, any of the following items or services below, please complete a Transportation Issue Form.  These will be prioritized over email requests and inquiries.

Driver Issue
Travel Time
OSTA Customer Service

Stop Location
Decline Transportation
Lateness Communications

Walking Hazard

For media requests: [email protected]

1547 Merivale Rd, Suite 300  Ottawa, Ontario K2G 4V3  View Map / Get Directions +
Phone: 613-224-8800  |   Fax: 613-224-8840

The information that may be gathered through our website is submitted to us voluntarily and knowingly by users. The Ottawa Student Transportation Authority is committed to protecting your privacy and confidentiality. Your information will not be shared or sold for promotional or statistical use. View Disclaimer and Terms of Use +

Transportation Issue Forms are prioritized over emails.

Do you have a change of address to report?

Please contact the office administrator at your child’s school should you wish to report a change to your child’s address or caregiver information. The school will update their student records and this change will automatically be sent to OSTA to apply transportation service changes, if applicable. Any change to your child’s transportation becomes effective on the fourth working day after the change has been entered by the school.

Contact the OCSB (Catholic) +
Contact the OCDSB (Public) +

Do you want to request a change to a bus stop location?

All requests for changes to bus stop locations must be made in writing to OSTA. Requests for stop changes can not be made over the phone. Requests for changes to stop locations will not be considered until after October 1. Please be aware that school bus drivers are not authorized to make route/stop adjustments.

Complete a Transportation Issue Form

Do you have a general inquiry for OSTA staff?

The Ottawa Student Transportation Authority (OSTA) administrative building in Nepean houses all of the dedicated staff that work behind the scenes, along with transportation operators, to ensure that your child is transported safely to and from school. Should you have questions regarding administrative policies or procedures, communication tools, or active transportation matters, you can contact our general inquiries mailbox using a handy online form.

Make a General Inquiry

Do you have a concern about a school bus driver?

Your feedback is very important to the bus companies which transport your child. They strive to ensure that drivers take every precaution possible for the safety of your child. Should you have a concern regarding a particular school bus driver, please have your bus route number handy, and contact the transportation operator (company) directly.

See List of Operators